From Paper Age to the Field Maps Era: Optimizing Sewer & Storm Maintenance with GIS

Presentation Description: In the last few years, the City of Sunnyvale has transformed our sewer and storm maintenance program through the integration of Geographic Information Systems (GIS) in data collection and analysis. Leveraging modern technology has brought multiple benefits to the organization including improving operational efficiency, reducing equipment time and costs, and ensuring full compliance with permit requirements.
Our system relies on a team based, collaborative approach which streamlines workflows at multiple levels. Using GIS and the Field Maps App for real-time location tracking, we developed a dynamic dashboard that enables field and office staff to monitor, review, and respond to maintenance data. GIS interns support data integration and map preparation for each maintenance event. Field staff can easily locate utility assets and collect necessary data using the mobile application. Supervisors use this data to assess workloads, estimate required hours, and plan staffing accordingly. Compliance staff review the collected data, evaluate photo documentation, and assess the condition of each device.
By embracing GIS, we’ve turned a once paper-heavy process into a data-driven system that saves time, fosters collaboration, and creates opportunities for continued innovation. Th City of Sunnyvale’s journey demonstrates that when pairing vision with the appropriate tools, we can turn challenges into opportunities.