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Final Program


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ViewAttendees 21

Emerging Leaders

Leading Without a Manual: Elevating Field Experts into Strategic Leaders

Thursday, April 9, 2026
1:55 PM - 2:45 PM PT
Location: RM 10/11

    Lead Presenter(s)

  • Norman Woods, MBA (he/him/his)

    Assistant Public Works Director
    City of American Canyon - Utilities and Environmental Services
    American Canyon, CA

    • Other(s)

  • GB

    Gilbert G. Barela

    Mechanical Superintendent
    Jurupa Community Services District
    San Bernardino, California

    • Track Lead(s)

  • Richard H. Hyle, CSM 4

    Sewer Collections Superintendent
    San Bernardino Municipal Water Department
    Menifee, CA

Presentation Description: In the water and wastewater industry, many of the most effective leaders begin their careers in the field—bringing years of hands-on experience, technical skill, and operational insight. However, transitioning from technical expert to organizational leader often presents a new set of challenges. These individuals are suddenly expected to inspire teams, communicate across departments, and align with strategic goals—frequently without formal leadership training.

This session explores how field professionals can successfully evolve into mission-driven leaders. Drawing on nearly two decades of experience in mechanical systems, utility maintenance, and asset reliability across four Southern California agencies, the presenter offers a real-world, inside-out perspective on what it truly takes to lead beyond the wrench.

Participants will examine the critical mindset shift required to move from task-oriented thinking to strategic influence. The session emphasizes the growing importance of emotional intelligence, effective communication, and leadership presence—skills that must complement technical excellence in today’s utility environment.

Attendees will also explore the tension between reactive maintenance demands and the proactive vision needed to lead utilities into the future. Core topics include building cross-functional trust, creating psychological safety within field teams, supporting workforce development, and fostering a culture of shared accountability.

Designed for working supervisors, lead technicians, and managers, this session provides actionable tools and relatable insights to help operational leaders align their teams with broader organizational missions and values. Participants will leave better equipped to translate their deep field experience into meaningful leadership impact—strengthening team performance, improving collaboration, and helping their utilities thrive.

Whether you’re currently in a leadership role or preparing to step into one, this session will challenge you to lead with both precision and purpose.

Learning Objectives:

  • Leadership Requires More Than Technical Skill. Transitioning from field expert to effective leader demands a shift in mindset—from task execution to strategic thinking, emotional intelligence, and cross-departmental collaboration.
  • Communication and Trust Are Foundational. Building psychological safety, fostering trust across teams, and developing clear communication practices are essential for uniting field crews with organizational goals.
  • Operational Excellence Can Drive Organizational Impact. With the right tools and leadership approach, field professionals can transform their hands-on experience into mission-driven leadership, bridging daily operations with long-term utility vision.